Job Description

Employee Benefits Account Manager

Job Summary

Seeking a passionate and detail-oriented Employee Benefits Account Manager to join a team. This role acts as a trusted advisor and liaison between the organization, clients, and insurance carriers. The primary goal is to provide exceptional service and innovative solutions that meet the employee benefits needs of clients. The ideal candidate has a solid background in managing client relationships and excellent problem-solving skills.

Responsibilities

• Act as the primary point of contact for assigned clients, providing responsive, customized, and timely support for all employee benefits-related matters.
• Collaborate with clients to design and implement comprehensive employee benefits programs, including health, dental, vision, life insurance, disability, and retirement plans.
• Analyze benefits policies, plans, and renewals to provide expert recommendations and cost-saving opportunities tailored to client needs.
• Facilitate benefit onboarding, renewal processes, and open enrollment, ensuring that clients and their employees have clear and accessible options.
• Build and maintain strong relationships with clients, insurance carriers, and internal teams.
• Work closely with the sales team to identify client needs and deliver innovative solutions that prioritize employee well-being.
• Resolve inquiries or issues from clients and employees promptly and effectively.
• Stay informed of industry trends, compliance, and regulatory updates impacting employee benefits programs.
• Conduct client education sessions, presentations, or workshops to enhance understanding of employee benefits plans.

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred; equivalent work experience will also be considered.
• Minimum of 2-4 years of experience in employee benefits, human resources, or account management.
• Strong understanding of employee benefits programs, insurance products, and compliance requirements (e.g., ACA, HIPAA, COBRA).
• Excellent communication, negotiation, and interpersonal skills, with a focus on building relationships with client groups.
• Organizational and time-management skills with the ability to prioritize and manage multiple projects simultaneously.
• Knowledge of benefits management software and tools is a plus.
• Ability to work both collaboratively within a team and independently.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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