Job Description

P&C Licensed Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and motivated P&C Licensed Customer Service Representative to provide high-quality service and support to insurance clients. This role focuses on servicing Property and Casualty accounts, handling client inquiries, and supporting ongoing account needs in a fully remote environment.

Responsibilities

• Respond to client inquiries related to insurance policies, coverage, and claims support

• Provide accurate and timely information regarding insurance products and services

• Manage and service assigned client accounts, ensuring records are maintained accurately within agency management software

• Process routine policy changes, endorsements, and documentation requests

• Collaborate with internal team members to support client satisfaction and service standards

• Identify and resolve service issues efficiently and professionally

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license

• Prior customer service experience within the insurance industry preferred

• Strong verbal and written communication skills

• Ability to work independently in a remote setting

• Comfortable using technology, carrier portals, and agency management software

• Detail-oriented with strong organizational skills

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.

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