Job Description

Epic - IT Spport - 70k - 90k 
Location | Morris Plains, NJ 
Schedule | Hybrid 2 days in office 3 from home (After Training)
Salary | 70k-90k 

Our client is hiring an Epic - IT Support proffessional at their corporate location in Morris Plains, NJ. The Epic - IT Support is responsible for handling the daily management and optimization of the Agency Management System (EPIC), the Lead Management System, and other internal systems and resources. This position ensures systems are current with the latest releases, enhances functionality, promotes adoption of new features, and maintains updated documentation in shared folders.

Job responsibilities include, but are not limited to:

• Manages and updates EPIC and related systems with current software releases and patches.

• Manages the rollout of new EPIC features to the agency.

• Serves as a technical resource for staff inquiries related to systems and logins.

• Manages documentation of updates to procedures and guidelines on shared folders.

• Collaborates with internal teams to improve system functionality and user experience; works with Training to update workflows based on system changes.

• Manages maintenance and admin support of the lead management system.

• Assists with data integration with other internal systems.

• Assists with reporting between internal systems.

• Serves as liaison between our client’s agency and corporate IT.

• Assists with IT/Cybersecurity compliance.

• Performs other duties as assigned.

Requirements

The ideal candidate will meet the following requirements:

• High school diploma or GED

• Bachelor’s degree in IT, Computer Science, or related field preferred

• One (1) to two (2) years of related insurance experience preferred

• Two (2) plus years of IT experience preferred

• Two (2) years EPIC or other agency management systems experience preferred

• Experience with lead management systems preferred

• Proficiency in Microsoft Office suite

• Strong problem-solving and communication skills

• Ability to work independently and collaboratively across departments

• Knowledge of cybersecurity principles and compliance standards

• Strong oral and written communication skills

• Ability to multitask in a fast-paced environment

• Strong attention to detail

• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions

• Ability to use typical office equipment (PC, calculator, fax machine, etc.)

Compensation & Benefits

The estimated base salary range for this position is $70,000 to $90,000 annually. The rate offered will depend on factors such as relevant skills, education, experience, job location/region, and certifications.

Our client offers a comprehensive suite of benefits to eligible employees, including medical, dental, and vision insurance; life and disability coverage; 401(k) retirement savings; Paid Time Off (PTO); Flexible Spending Accounts (FSA); and more.