Job Description
Product Owner – Digital Experience & Transformation
An established and growing Property & Casualty insurance carrier is seeking a Product Owner – Digital Experience & Transformation. This individual will lead the evolution of digital portals and experiences for both agent and insured stakeholders. The role is responsible for driving best-in-class digital experiences that enable profitable growth, improve business process efficiency, and enhance stakeholder satisfaction, while supporting strategic initiatives such as state expansion, line of business expansion, and the launch of a direct-to-consumer distribution channel.
This position is remote; however, candidates must reside in PA, NJ, MA, NY, or CT.
Job Responsibilities
- Define and manage the digital portal product roadmap for agents and insureds, aligned with business goals and stakeholder needs.
- Partner with business and IT stakeholders to prioritize upgrades, enhancements, and new features across multiple initiatives.
- Ensure alignment of portal initiatives with overall corporate priorities across the Guidewire ecosystem.
- Monitor industry trends, emerging technologies, and platform releases to ensure scalability and competitiveness.
- Serve as Product Owner within Agile/Scrum teams, creating user stories, defining acceptance criteria, and managing the product backlog.
- Translate business requirements into actionable deliverables for technology teams.
- Conduct QA and UAT testing, ensuring products meet functional, regulatory, and user experience standards.
- Manage project timelines, risks, and dependencies to ensure successful delivery.
- Partner with business units, technology teams, and external vendors to align priorities and execute initiatives.
- Facilitate communication between business and technical teams.
- Provide regular updates to leadership on progress, risks, and opportunities.
- Lead journey mapping and stakeholder workshops for projects such as state expansion, direct distribution, billing and claims enhancements, and agency user management.
- Leverage the Guidewire Insurance Suite (PolicyCenter, BillingCenter, ClaimCenter, and Digital Portals) to enhance agent and policyholder experiences.
- Collaborate with IT and vendors to optimize portal functionality.
- Implement best practices for product delivery, governance, and continuous improvement.
- Monitor adoption, usage, and performance metrics to identify opportunities for improvement and scalability.
- Educate internal teams and agency partners on platform capabilities and new enhancements.
Requirements
- Bachelor’s degree.
- 7+ years of experience in digital transformation, product management, or a related role within the Property & Casualty insurance industry.
- Hands-on experience with Guidewire Insurance Suite, especially Digital Portals (preferred).
- Familiarity with Jutro Design Platform.
- Experience in business analysis, QA practices, and Agile/Scrum delivery.
- Strong knowledge of P&C insurance operations, including underwriting, billing, claims, and distribution.
- Proven ability to lead cross-functional teams through complex projects.
- Exceptional organizational, analytical, and communication skills, with a data-driven approach to decision making.
- Ability to manage competing priorities and meet deadlines.
- Forward-looking mindset with interest in emerging technologies and digital trends.
Compensation
- $90,000 – $125,000 annually (commensurate with experience).
- Annual performance-based bonus opportunity.
- Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
- Flexible scheduling with remote work options.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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