Job Description

Senior Commercial Lines Account Manager

Job Summary

Seeking an experienced and dedicated Senior Commercial Lines Account Manager to join a team. In this role, you will serve as the primary point of contact for a portfolio of commercial insurance clients, providing excellent customer service, crafting tailored solutions, and managing policies with precision. The ideal candidate will have a proven track record in commercial insurance account management and demonstrate a proactive approach to problem-solving, team collaboration, and client satisfaction.

Responsibilities

• Build and maintain strong relationships with clients, understanding their unique insurance needs and providing timely, tailored solutions.
• Oversee day-to-day service operations, including processing renewals, endorsements, certificates of insurance, and policy changes.
• Collaborate with internal teams to develop strategies that meet client goals and ensure high levels of customer satisfaction.
• Review and analyze commercial lines insurance policies to ensure appropriate coverage and accuracy.
• Assist in the marketing of new and renewal business, including preparing submissions and negotiating with carriers.
• Provide expertise and guidance to clients about policy coverages, pricing, and risk management options.
• Stay informed about industry trends, regulatory changes, and market conditions to better serve clients.
• Act as a mentor to junior team members, sharing knowledge and fostering professional growth within the organization.
• Proactively handle and resolve client concerns in a timely and efficient manner.
• Participate in cross-departmental initiatives and contribute to continuous improvement efforts.

Qualifications/Requirements

• 5-7 years of experience in commercial insurance account management or a related role.
• Holds an active P&C (Property and Casualty) insurance license.
• Deep knowledge of commercial lines insurance products, coverages, and carriers.
• Exceptional organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
• Strong interpersonal and communication skills, with a customer-focused approach to building relationships.
• Proficiency in industry-related software and tools, with a commitment to adopting new technology as needed.
• Analytical mindset with problem-solving abilities and attention to detail.
• Team-oriented, with a collaborative spirit and the ability to work effectively across teams.
• Relevant professional designations such as CIC, CRM, CPCU, or ARM are a strong plus.
• Experience mentoring or managing team members in a professional setting.
• Familiarity with emerging insurance technologies and innovations.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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