Job Description
Job Description: Employee Benefits Account Manager
Job Summary
We are seeking a motivated and detail-oriented Employee Benefits Account Manager to join our dedicated team. This role requires a solutions-driven professional who will serve as the primary point of contact between our clients and carriers to ensure seamless delivery and management of employee benefits programs. The ideal candidate will play a crucial role in cultivating client relationships, delivering high-quality service, and providing strategic advice for improving employee benefits offerings.
Responsibilities
- Act as the main liaison between clients, insurance carriers, and internal teams to effectively manage employee benefits accounts.
- Build and maintain strong client relationships by providing ongoing support and proactive communication.
- Conduct annual benefit renewal processes, including reviewing plan performance, negotiating rates, and presenting options to clients.
- Assist clients with claims resolution, complex employee inquiries, and compliance-related questions.
- Develop and present benefit strategies tailored to the unique needs of each client’s organization.
- Work collaboratively with the sales team to identify upsell opportunities and implement new business strategies.
- Coordinate and oversee benefit enrollments and ensure accurate administration.
- Stay informed on industry trends, new regulations, and product offerings to provide clients with up-to-date advice.
- Maintain accurate and comprehensive account records within internal systems.
- Partner with internal departments to ensure timely resolution of client issues and smooth execution of deliverables.
Qualifications/Requirements
- Proven experience as an Employee Benefits Account Manager or similar role in the employee benefits industry.
- In-depth knowledge of employee benefits, including health, dental, vision, and retirement plans.
- Strong customer service skills with a demonstrated ability to build and maintain client relationships.
- Excellent communication and presentation abilities, with a keen ability to explain complex concepts in a clear and concise manner.
- Proficient in Microsoft Office Suite and familiarity with benefit administration software.
- Exceptional problem-solving skills and attention to detail.
- Ability to prioritize tasks effectively and work under tight deadlines.
- Holds an active L&H (Life and Health) insurance license.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
#LI-JN6