Job Description
Job Title: Commercial Insurance Account Manager
Job Summary
We are seeking a proactive and customer-focused Commercial Insurance Account Manager to join our dynamic team. The ideal candidate will be responsible for building and maintaining strong client relationships while ensuring high-quality support for commercial insurance accounts. You will act as a liaison between clients, insurance carriers, and internal teams, providing expert advice and ensuring seamless delivery of insurance services. This is an excellent opportunity for someone with exceptional account management skills to thrive in a collaborative and diverse environment.
Responsibilities
- Build, manage, and nurture relationships with commercial insurance clients to deliver exceptional service and meet customer needs.
- Handle renewals, policy changes, coverage inquiries, and billing activity for clients in a timely and professional manner.
- Identify and analyze client insurance needs, recommending effective coverage solutions that align with their goals and industry regulations.
- Collaborate with insurance carriers to negotiate terms, pricing, and coverage options in clients' best interests.
- Act as the primary point of contact for questions, concerns, and claims-related matters, providing ongoing communication and support.
- Stay informed on market trends, insurance regulations, and industry innovations to advise clients effectively.
- Maintain up-to-date and accurate client records, including files, correspondence, and insurance documentation.
- Partner with the sales and underwriting teams to identify opportunities for cross-selling and upselling within client portfolios.
- Proactively resolve issues, respond to complaints, and ensure client satisfaction is maintained at the highest level.
- Ensure compliance with company standards, legal requirements, and ethical business practices.
Qualifications/Requirements
- Proven experience as an Account Manager within the commercial insurance industry.
- Strong knowledge of commercial insurance policies, underwriting processes, and industry markets.
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse client groups.
- Highly organized and detail-oriented, with the ability to manage multiple accounts and prioritize work effectively.
- Proficient in using CRM platforms, insurance agency management systems, and other relevant software tools.
- Holds an active P&C (Property and Casualty) insurance license.
- Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
Compensation Package
- Compensation: Between $70K-$78K (based on experience).
- Competitive benefits package, paid time off, professional development opportunities, etc.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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