Job Description

Job Title: Claims Department Manager
Location: Brooklyn, NY or New City, NY 
Industry: Insurance – Independent Agency
Employment Type: Full-Time
Experience Level: Mid to Senior (5+ Years Preferred)

About Us:

We are a dynamic, client-focused independent insurance agency with a strong reputation for delivering high-touch service across personal and commercial lines. With a well-established Workers’ Compensation claims program already in place, we’re now looking for an experienced Claims Department Manager to oversee and elevate our broader claims handling process.

Position Overview:

The Claims Department Manager will lead the overall management of our Property & Casualty claims operations across both personal and commercial lines. This role is hands-on, requiring end-to-end claims handling, client advocacy, and coordination with carriers. You’ll also have supervisory responsibility for one direct report, with potential for the team to grow.

Key Responsibilities:

• Manage the full life cycle of Property & Casualty claims, including intake, documentation, carrier coordination, and resolution

• Serve as a liaison between clients, insurance carriers, and internal stakeholders to ensure timely and accurate claim processing

• Provide exceptional service and support to clients throughout the claims process, acting as a trusted advocate

• Identify and resolve claim issues efficiently, escalating when necessary

• Supervise and support one direct report, with potential for future team development

• Maintain claims documentation and ensure data integrity within the agency management system (AMS 360)

• Collaborate with the existing Workers' Compensation claims team where appropriate

• Review claims trends and recommend improvements to processes and procedures

Qualifications:

• 5+ years of hands-on experience handling general P&C claims across personal and commercial lines

• Deep knowledge of claims best practices, policies, and carrier procedures

• Strong communication, negotiation, and problem-solving skills

• Supervisory or team leadership experience a plus

• Property & Casualty license not required, but helpful

• Familiarity with agency management systems (e.g., AMS360) preferred not required

• Detail-oriented and highly organized, with the ability to manage multiple open claims at once

• Customer-first mindset and a strong sense of accountability

What We Offer:

• Competitive salary based on experience

• Comprehensive benefits package (health, dental, vision, 401(k), etc.)

• Generous paid time off and flexible work options

• Supportive team environment with room for career growth

• Opportunity to build and lead a high-performing claims operation

#LI-TM1