Job Description

Job Summary

A Commercial Account Manager (Small Business) is needed to support a growing book of general commercial accounts. This role will primarily focus on servicing and marketing small business accounts, with opportunities to assist in quoting and presenting new business. The ideal candidate will bring a strong customer service mindset and the ability to manage diverse client needs across industries such as construction, retail, non-profits, and school districts.

Responsibilities

• Manage day-to-day servicing of small commercial accounts
• Handle renewals, policy changes, certificates, endorsements, and client inquiries
• Market new small business accounts and present coverage proposals
• Collaborate with producers and carriers to quote and bind new business
• Maintain organized documentation and utilize agency management systems effectively
• Ensure compliance with agency and industry standards
• Deliver exceptional client service through proactive communication and problem-solving

Qualifications/Requirements

• Active Property & Casualty (P&C) license required
• 2+ years of experience in commercial insurance account management preferred
• Experience with generalist books of business; transportation experience is a plus
• Familiarity with accounts in construction, retail, education, and non-profit sectors is strongly preferred
• Strong written and verbal communication skills
• Ability to manage competing deadlines and work both independently and as part of a team
• Proficiency in agency management systems and Microsoft Office Suite

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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