Job Description

A leading insurance firm is dedicated to providing exceptional service and solutions to its clients. The team of experienced professionals works diligently to ensure claims are handled efficiently and effectively. The company is currently seeking a skilled and motivated Call Center Representative to join their growing team.

Compensation

• $18.00 - $20.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience working in a call center environment
• Excellent customer service experience
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using computer systems, including Microsoft Office and CRM software.
• Ability to work flexible hours, including evenings, weekends, and holidays, if required.

Responsibilities

• Answer incoming calls, emails, and chats from customers promptly and courteously.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed and accurate records of customer interactions.
• Follow up on customer inquiries and ensure timely resolution.
• Collaborate with team members and other departments to address customer needs.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge, company updates, and industry trends.#LI-MW1