Job Description

Senior Commercial Lines Claim Advocate

Education

• Bachelor’s degree in business; insurance; risk management; or a related field is preferred.
• Equivalent work experience may substitute for formal education in some cases.

Experience

• Extensive experience in commercial lines insurance claims handling or advocacy, 10+ years.
• In-depth knowledge of different types of commercial lines policies, including general liability, property, workers' compensation, auto, professional liability (EPL, E&O, D&O), Cyber.

Licenses/Certifications

·       Insurance Brokers and/or Adjuster’s License is a plus

·       Professional certifications such as CPCU, AIC, ARM, or CIC

Skills and Competencies

• Technical Expertise: In-depth understanding of commercial insurance policy language; claims processes; and applicable laws/regulations.
• Negotiation Skills: Ability to advocate effectively for clients during claims disputes or settlements.
• Problem-Solving: Strong analytical and investigative skills to determine the root cause of claims and resolve complex issues.
• Communication Skills: Excellent verbal and written communication for interactions with clients, insurers, and legal teams.
• Customer Service: Client-focused mindset to support policyholders through challenging claims situations.
• Technology Proficiency: Familiarity with claims management software (AMS360) and standard office tools (Outlook; Word; Excel; Adobe; etc.)

Additional Traits

• Attention to Detail: Ensures thorough analysis and proper documentation of claims.
• Time Management: Capability to manage multiple claims and priorities under tight deadlines.

Duties Overview:

• Managing complex claims for commercial insurance clients.
• Acting as a liaison between clients and insurance carriers to facilitate claim resolutions.
• Interpreting policy language and coverage for clients.
• Advising clients on best practices for loss prevention and claim management.

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