VP, Commercial Lines

Job Summary

Looking for a highly skilled Vice President, Commercial Lines. This role supports customers and the brokerage team by providing exceptional customer service and acting as a broker representing the buyer. 

Salary

• $150,000 to $175,000+/year 
• Comprehensive benefits package

Job Description

• Strong Underwriting, Finance, or Legal background preferred.
• Lead and direct a dedicated team to ensure seamless service.
• Assist clients with navigating their options and making informed coverage decisions.
• Spearhead marketing initiatives.
• Develop and execute underwriting strategies to achieve profitability, growth, and portfolio management objectives.
• Manage and mentor underwriting staff, ensuring technical excellence and adherence to company standards.
• Collaborate with actuarial, claims, legal, and distribution partners to design innovative risk solutions for clients and brokers.
• Build and maintain strong relationships with brokers, clients, and industry partners.
• Monitor market trends, regulatory developments, and emerging risks to inform underwriting decisions.
• Provide authority guidance, referrals, and support for complex underwriting decisions.

Requirements

• Bachelor’s degree and advanced degree (JD, CPA, MBA) preferred.
• Minimum of 7-10 years of professional experience, with insurance industry experience a plus.
• Superior Communication skills, attention to detail
• Comfort negotiating directly with underwriters
• Superior skills with MS Office, specifically MS Excel

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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Sales Manager

Job Summary

Seeking a dynamic and experienced Sales Manager to join a growing team. This role is pivotal in mentoring and developing a sales professionals across multiple lines of business, including Personal, Commercial, and Employee Benefits. Reporting directly to the Leadership Team, the Sales Manager will oversee a team of 10-15 producers, with a focus on skill development, strategic planning, and achieving sales validation.

Compensation Package

• Base Salary: $90,000 - $125,000 (commensurate with experience)
• Bonus Structure: Performance-based (to be developed based on producer production)
• Benefits: Comprehensive benefits package available

Responsibilities

• Develop and train new producers, creating and tracking 24-36 month validation plans.
• Lead strategic planning for individual producers and team production.
• Support producers in new business presentations and accompany them on client appointments.
• Identify and assist in onboarding future producers.
• Set clear KPIs and provide sales and marketing assistance.
• Travel to various office locations to work closely with unvalidated producers.
• Foster the development of soft skills and ensure producers achieve validation.
• Collaborate with the Leadership Team to align sales strategies with company goals.

Qualifications/Requirements

• Licenses: Active P&C License or L&H License required.
• Experience: Minimum of 5+ years in insurance sales, with a strong preference for candidates with Personal Lines experience. Prior experience managing and mentoring sales professionals is essential.
• Education: Bachelor’s degree preferred.
• Software Proficiency: Familiarity with Applied EPIC is a plus.
• Skills: Strong presentation and communication skills, ability to motivate and develop people, and a proven track record of building successful sales teams.
• Travel: Willingness to travel to multiple office locations as required.

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Personal Lines Customer Service Manager

Job Summary

Seeking a dedicated and experienced Personal Lines Customer Service Manager to lead a customer service team and ensure exceptional care for personal lines clients. The ideal candidate will oversee daily operations, develop strategies to improve customer satisfaction, and provide leadership in addressing client needs and resolving escalated issues. This role offers the opportunity to build meaningful client relationships while fostering a culture of excellence and collaboration within the team.

Responsibilities

• Lead, mentor, and manage a team of customer service representatives specializing in personal lines insurance products.
• Develop and implement service protocols and policies to enhance customer satisfaction and operational efficiency.
• Monitor team performance and set clear goals aligned with departmental and organizational objectives.
• Resolve escalated customer complaints and inquiries, ensuring prompt and effective resolution to maintain trust and retention.
• Collaborate with sales, claims, and underwriting teams to streamline processes and improve service delivery.
• Review and analyze customer feedback and service metrics to identify opportunities for continuous improvement.
• Develop and deliver training programs for the team, focusing on customer service skills, product knowledge, and compliance.
• Maintain up-to-date knowledge of personal lines insurance products, industry regulations, and company policies.
• Facilitate regular team meetings to communicate updates, recognize achievements, and address challenges.

Qualifications/Requirements

• Proven experience in a leadership role within a customer service environment, preferably within personal lines insurance.
• Exceptional interpersonal and communication skills, with a customer-focused mindset.
• Strong problem-solving and conflict resolution skills, with the ability to handle escalations diplomatically and efficiently.
• Demonstrated ability to manage, motivate, and develop a team to achieve performance goals.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• In-depth understanding of personal lines insurance products and the ability to share knowledge effectively with the team.
• Highly organized with excellent time management skills to balance multiple priorities simultaneously.
• Bachelor’s degree in business, insurance, or a related field is preferred, but equivalent work experience will be considered.
• Active insurance license or willingness to obtain one within a specified time.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Personal Lines Agent

Job Summary

Seeking a motivated and experienced Personal Lines Agent to join a growing team. This is a full-time, onsite position that offers a dynamic work environment and the opportunity to contribute to the success of a well-established agency specializing in homeowners and other personal lines insurance.

Compensation Package

• Base Salary: $45,000 per year
• Commission Potential: Additional earning opportunities based on performance
• Competitive benefits package, paid time off, professional development opportunities, etc.

Responsibilities

• Engage with clients to provide exceptional customer service and address their insurance needs.
• Focus on selling homeowners and other personal lines insurance policies.
• Work with a quoting team to finalize quotes before presenting them to clients.
• Pass off sold accounts to the appropriate team for ongoing management.
• Maintain a professional and organized approach to daily tasks and client interactions.

Qualifications/Requirements

• Licenses: Must hold a valid 440, 2044, or 220 insurance license.
• Experience: Minimum of 1 year of experience in homeowners insurance.
• Technical Skills: Tech-savvy with the ability to quickly adapt to proprietary software systems.
• Work Environment: Fully onsite.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused with a proactive attitude.
  • Ability to work effectively in a team-oriented environment.
  • Detail-oriented and organized.
  • Adaptable and able to thrive in a fast-paced setting.

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Senior Account Manager / Team Lead – Commercial Lines

Job Summary

Seeking a highly skilled and experienced Senior Account Manager / Team Lead – Commercial Lines to provide exceptional client service and advisory support for a portfolio of commercial accounts while leading a team of Commercial Account Managers. The ideal candidate will possess a strong background in commercial insurance account management and team leadership, with a focus on building lasting client relationships, mentoring team members, and driving operational excellence. This role offers a potential growth path into a Department Manager position.

Responsibilities

• Lead and support a team of Commercial Account Managers by establishing priorities, creating structured work plans, and providing ongoing guidance and mentorship.
• Provide training, coaching, and professional development opportunities to team members.
• Manage and service complex commercial insurance accounts.
• Build and maintain strong relationships with clients, carriers, producers, and internal stakeholders.
• Oversee new client onboarding and account renewal processes while advocating for client needs.
• Identify operational and exposure-related risks and provide appropriate coverage recommendations.
• Resolve coverage questions, policy concerns, and service issues in a professional and timely manner.
• Collaborate with agency leadership to support growth initiatives, including account rounding and program development.
• Serve as a technical resource and liaison between carriers and clients.
• Maintain and expand industry knowledge through continuing education, professional development, and industry designations.
• Contribute to the enhancement of agency workflows, processes, and documentation standards.
• Attend client meetings alongside producers as needed.
• Adhere to agency procedures, compliance standards, and E&O guidelines.
• Participate actively in department and company meetings.
• Perform additional duties and special projects as assigned.

Qualifications/Requirements

• Holds an active P&C (Property and Casualty) insurance license.
• Minimum of 5 years of commercial insurance account management experience within an agency or risk management environment.
• Minimum of 2 years of team leadership or supervisory experience.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Analytical problem-solving and critical-thinking abilities.
• Exceptional customer service and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a positive and collaborative approach.
• Familiarity with insurance carrier rating systems.
• Proficiency with Microsoft Office Suite.
• Experience with agency management software.

Compensation Package

• Salary Range: $100,000 - $140,000 annually.
• Bonus opportunity based on individual and company performance.
• Flexible work arrangement with hybrid work opportunity.
• Comprehensive benefits package including medical, dental, vision, disability coverage, life insurance, paid time off, and other employee benefits.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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Commercial Insurance Regional Vice President (Mid-Atlantic)

Job Summary

Seeking a highly motivated and experienced Commercial Lines Team Leader to oversee and manage a team of professionals across multiple offices. This is a 100% management role, where you will provide leadership, guidance, and support to ensure the success of the Commercial Lines department. The ideal candidate will have a strong background in commercial lines servicing or production, coupled with proven leadership experience managing teams of 10 or more employees.

Compensation Package

• Salary Range: $100,000 - $135,000 (commensurate with experience)
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
• Travel: 20%-30% travel to various offices

Responsibilities

• Provides guidance and support to Commercial Account Managers.
• Assign daily tasks and set expectations for team members.
• Train, coach, and guide team members on performance and room for improvement.
• Works closely with the Managing Director to ensure support is provided to the Commercial Account Executive.
• Provides support to AM, AE or Producer in the new business and renewal business workflows, including but not limited to:
• Client research and gathering complete underwriting information.
• Conducting Loss Run Analysis.
• Preparing complete and accurate submissions including applications and/or supplemental forms; sending out to market and/or performing Online Rating as required.
• Binding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association, etc.
• Review all policies, identifying and notifying AM, AE or Producer of any discrepancies and ensuring that all necessary. changes are submitted to and issued by the carrier.
• Growing client loyalty by building positive relationships and providing high levels of advocacy, world-class service, and professional communication.
• Ability and willingness to continually grow your insurance expertise, management/leadership skills, and followership skills.
• All other duties as assigned.

Qualifications/Requirements

• Licensure: Active Property & Casualty (P&C) license is mandatory.
• Experience:
  • Minimum of 5+ years in commercial lines servicing or production.
  • Proven leadership experience managing teams of 10 or more employees.
  • Experience implementing new processes and procedures within a company setting. 
• Account Expertise:
  • Experience with generalist accounts, including manufacturing, wholesaling, distribution, and real estate/habitational.
  • Familiarity with Chubb, Dairyland, CNA, Auto Owners, and similar carriers.
• Technical Skills: Proficiency in AMS 360 is preferred.
• Travel: Willingness to travel 20%-30% of the time to various offices.
• Soft Skills: Strong communication, organizational, and problem-solving skills.

#LI-BH1

CL Department Leader

Job Summary

Seeking an experienced and dynamic Commercial Lines (CL) Department Leader to oversee and manage a Commercial Lines team. This role is pivotal in ensuring the success of the department by leading a team of professionals, managing a book of business, and handling complex submissions. The ideal candidate will bring a wealth of commercial insurance experience, strong leadership skills, and a commitment to excellence.

Compensation Package

• Salary Range: $120,000 - $170,000 annually (commensurate with experience)
• 401(k): 4% safe harbor contribution
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and professional development opportunities

Responsibilities

• Lead and manage the Commercial Lines team, ensuring high performance and collaboration.
• Oversee a book of business valued at approximately $600,000, with accounts ranging from $1,000 to $700,000.
• Handle both new and renewal business submissions, with a focus on complex cases.
• Provide mentorship and guidance to team members, fostering professional growth and development.
• Ensure the team meets and exceeds client expectations by delivering exceptional service.
• Utilize AMS360 software to manage accounts and streamline operations.
• Collaborate with leadership to develop and implement strategies for department growth and efficiency.

Qualifications/Requirements

• Experience:
  • 8-10 years of commercial insurance experience.
  • At least 2 years of supervisory or management experience.
• Licenses/Designations:
  • CIC, CPCU, or AINS preferred (CISR not required).
• Extensive knowledge of commercial insurance practices and policies.
• Proficiency in AMS360 software.
• Strong analytical and problem-solving skills, with the ability to handle complex submissions.
• Excellent communication and interpersonal skills, with a focus on team leadership and client satisfaction.
• Ability to work in a hybrid environment (4 days in-office, 1 day remote after 90 days).

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Commercial Insurance Service/Department Manager

Hybrid - Hamilton Township, NJ

Job Summary
Seeking a dynamic Commercial Insurance Department Manager to join our client's team and drive the growth of the department. Reporting to the COO, you will be responsible for overseeing the CL Account Management Department, managing a team of 15-20 employees.  

Responsibilities
- Direct and supervise the day-to-day operations of the Commercial Lines Department
- Lead and manage a team of 15-20 employees, including training, performance evaluations, and team development
- Service a book in premium, ensuring exceptional customer service and satisfaction
- Handle new and renewal business quoting, including negotiating terms and conditions
- Develop and implement strategies to grow and retain business, meeting and exceeding revenue targets
- Foster strong relationships with key stakeholders, including carriers, clients, and underwriters
- Collaborate with senior management to develop and implement departmental goals and objectives

Qualifications/Requirements
- 10+ years of proven experience in the insurance industry with a focus on commercial lines
- Active P&C (Property & Casualty) license in good standing
- Proficiency in EPIC software and other relevant industry tools - required
- Strong leadership, interpersonal, and communication skills
- Proven track record of effectively managing a large book of business
- Ability to thrive in a fast-paced, deadline-driven environment
- Strategic thinking and problem-solving abilities

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $100k-$150k (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.

- Hybrid work schedule available after training

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