P&C Insurance Sales Center Manager - **FULLY REMOTE TO NEW ENGLAND RESIDENTS ONLY, DO NOT APPLY OTHERWISE**

Job Summary 

The Sales Center Manager leads all operational, people, technology, workflow, and member service activities within the company's Sales Center. This role is responsible for delivering a best-in-class member experience while driving operations efficiency, team performance, growth, and continuous improvement.

Essential Duties and Responsibilities   

• Oversee Sales Center operations, ensuring exceptional member service, operational efficiency, compliance with organizational standards, and achievement of business objectives.
• Direct and develop Sales Center team members through effective leadership, performance management, training, coaching, and succession development to support a high-performing and engaged team.
• Drive operational excellence by monitoring performance, analyzing results, managing resources, resolving complex issues, and implementing continuous improvement initiatives that enhance service delivery, productivity, quality, and scalability.
• Monitor business processes, technology platforms, workflows, and operational controls to ensure efficient execution, effective adoption, data integrity, and consistent member experience.
• Build and maintain strong relationships with member agencies, insurance carriers, and internal stakeholders to support collaboration, service excellence, and organizational success.
• Lead strategic initiatives, business planning, and reporting that support growth, profitability, risk management, and the overall effectiveness of the Sales Center.
• Perform other duties and responsibilities as assigned.

Required Knowledge, Skills, and Attributes 

• Property and Casualty insurance knowledge, including familiarity with personal and commercial lines products, workflows, and service requirements.
• Strong leadership, coaching, team building, change management, conflict resolution, and employee engagement skills.
• Ability to organize and prioritize competing demands, manage multiple initiatives, and maintain attention to detail in a fast-paced environment.
• Proficiency in using Microsoft Office, CRM platforms, agency management systems, comparative raters, workflow automation, communication, and performance reporting tools.
• Ability to analyze operating data, performance measures, trends, ratios, and financial information to support sound decisions and recommendations.
• Excellent written, verbal, facilitation, presentation, problem-solving, judgment, and relationship-management skills.

Core Behavioral Expectations 

• Embody the company's Core Values as a fundamental part of supporting the organization’s mission and long-term success.
• Lead with integrity, accountability, resilience, and a constructive, solutions-focused approach.
• Promote collaboration, continuous learning, innovation, ownership, and respectful communication across the team.
• Treat member agencies as partners and balance member value with organizational sustainability.

Supervisory Responsibilities 

This position is responsible for the leadership and supervision of the Sales Center team, including Team Leads reporting directly to this position.

Minimum Qualifications 

• Bachelor's degree or an equivalent combination of education and related experience.
• Five or more years of leadership experience in a sales center, service center, insurance operations team, or similar environment.
• Experience leading teams, managing workflow and performance, resolving escalations, and delivering results in a remote, technology-enabled environment.
• Demonstrated experience applying agency management systems, comparative rating tools, CRM platforms, and related technologies within an insurance operations environment.

Work Environment 

The role operates in a primarily remote, technology-enabled environment with conditions consistent with a professional office setting.

#LI-BJ1

Personal Insurance Manager

Job Summary

Seeking a dedicated and experienced Personal Insurance Customer Service Manager to lead a customer service team and ensure exceptional care for personal lines clients. The ideal candidate will oversee daily operations, develop strategies to improve customer satisfaction, and provide leadership in addressing client needs and resolving escalated issues. This role offers the opportunity to build meaningful client relationships while fostering a culture of excellence and collaboration within the team.

Responsibilities

• Lead, mentor, and manage a team of customer service representatives specializing in personal lines insurance products.
• Develop and implement service protocols and policies to enhance customer satisfaction and operational efficiency.
• Monitor team performance and set clear goals aligned with departmental and organizational objectives.
• Resolve escalated customer complaints and inquiries, ensuring prompt and effective resolution to maintain trust and retention.
• Collaborate with sales, claims, and underwriting teams to streamline processes and improve service delivery.
• Review and analyze customer feedback and service metrics to identify opportunities for continuous improvement.
• Develop and deliver training programs for the team, focusing on customer service skills, product knowledge, and compliance.
• Maintain up-to-date knowledge of personal lines insurance products, industry regulations, and company policies.
• Facilitate regular team meetings to communicate updates, recognize achievements, and address challenges.

Qualifications/Requirements

• Proven experience in a leadership role within a customer service environment, preferably within personal lines insurance.
• Exceptional interpersonal and communication skills, with a customer-focused mindset.
• Strong problem-solving and conflict resolution skills, with the ability to handle escalations diplomatically and efficiently.
• Demonstrated ability to manage, motivate, and develop a team to achieve performance goals.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• In-depth understanding of personal lines insurance products and the ability to share knowledge effectively with the team.
• Highly organized with excellent time management skills to balance multiple priorities simultaneously.
• Bachelor’s degree in business, insurance, or a related field is preferred, but equivalent work experience will be considered.
• Active insurance license or willingness to obtain one within a specified time.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-BH1

VP, Commercial Lines

Job Summary

Looking for a highly skilled Vice President, Commercial Lines. This role supports customers and the brokerage team by providing exceptional customer service and acting as a broker representing the buyer. 

Salary

• $150,000 to $175,000+/year 
• Comprehensive benefits package

Job Description

• Strong Underwriting, Finance, or Legal background preferred.
• Lead and direct a dedicated team to ensure seamless service.
• Assist clients with navigating their options and making informed coverage decisions.
• Spearhead marketing initiatives.
• Develop and execute underwriting strategies to achieve profitability, growth, and portfolio management objectives.
• Manage and mentor underwriting staff, ensuring technical excellence and adherence to company standards.
• Collaborate with actuarial, claims, legal, and distribution partners to design innovative risk solutions for clients and brokers.
• Build and maintain strong relationships with brokers, clients, and industry partners.
• Monitor market trends, regulatory developments, and emerging risks to inform underwriting decisions.
• Provide authority guidance, referrals, and support for complex underwriting decisions.

Requirements

• Bachelor’s degree and advanced degree (JD, CPA, MBA) preferred.
• Minimum of 7-10 years of professional experience, with insurance industry experience a plus.
• Superior Communication skills, attention to detail
• Comfort negotiating directly with underwriters
• Superior skills with MS Office, specifically MS Excel

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

#LI-CS1

Sales Manager

Job Summary

Seeking a dynamic and experienced Sales Manager to join a growing team. This role is pivotal in mentoring and developing a sales professionals across multiple lines of business, including Personal, Commercial, and Employee Benefits. Reporting directly to the Leadership Team, the Sales Manager will oversee a team of 10-15 producers, with a focus on skill development, strategic planning, and achieving sales validation.

Compensation Package

• Base Salary: $90,000 - $125,000 (commensurate with experience)
• Bonus Structure: Performance-based (to be developed based on producer production)
• Benefits: Comprehensive benefits package available

Responsibilities

• Develop and train new producers, creating and tracking 24-36 month validation plans.
• Lead strategic planning for individual producers and team production.
• Support producers in new business presentations and accompany them on client appointments.
• Identify and assist in onboarding future producers.
• Set clear KPIs and provide sales and marketing assistance.
• Travel to various office locations to work closely with unvalidated producers.
• Foster the development of soft skills and ensure producers achieve validation.
• Collaborate with the Leadership Team to align sales strategies with company goals.

Qualifications/Requirements

• Licenses: Active P&C License or L&H License required.
• Experience: Minimum of 5+ years in insurance sales, with a strong preference for candidates with Personal Lines experience. Prior experience managing and mentoring sales professionals is essential.
• Education: Bachelor’s degree preferred.
• Software Proficiency: Familiarity with Applied EPIC is a plus.
• Skills: Strong presentation and communication skills, ability to motivate and develop people, and a proven track record of building successful sales teams.
• Travel: Willingness to travel to multiple office locations as required.

#LI-EM1

Personal Insurance Customer Service Manager

Job Summary

Seeking a dedicated and experienced Personal Insurance Customer Service Manager to lead a customer service team and ensure exceptional care for personal lines clients. The ideal candidate will oversee daily operations, develop strategies to improve customer satisfaction, and provide leadership in addressing client needs and resolving escalated issues. This role offers the opportunity to build meaningful client relationships while fostering a culture of excellence and collaboration within the team.

Responsibilities

• Lead, mentor, and manage a team of customer service representatives specializing in personal lines insurance products.
• Develop and implement service protocols and policies to enhance customer satisfaction and operational efficiency.
• Monitor team performance and set clear goals aligned with departmental and organizational objectives.
• Resolve escalated customer complaints and inquiries, ensuring prompt and effective resolution to maintain trust and retention.
• Collaborate with sales, claims, and underwriting teams to streamline processes and improve service delivery.
• Review and analyze customer feedback and service metrics to identify opportunities for continuous improvement.
• Develop and deliver training programs for the team, focusing on customer service skills, product knowledge, and compliance.
• Maintain up-to-date knowledge of personal lines insurance products, industry regulations, and company policies.
• Facilitate regular team meetings to communicate updates, recognize achievements, and address challenges.

Qualifications/Requirements

• Proven experience in a leadership role within a customer service environment, preferably within personal lines insurance.
• Exceptional interpersonal and communication skills, with a customer-focused mindset.
• Strong problem-solving and conflict resolution skills, with the ability to handle escalations diplomatically and efficiently.
• Demonstrated ability to manage, motivate, and develop a team to achieve performance goals.
• Proficiency in customer relationship management (CRM) software and other relevant tools.
• In-depth understanding of personal lines insurance products and the ability to share knowledge effectively with the team.
• Highly organized with excellent time management skills to balance multiple priorities simultaneously.
• Bachelor’s degree in business, insurance, or a related field is preferred, but equivalent work experience will be considered.
• Active insurance license or willingness to obtain one within a specified time.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-DR1

Personal Lines Agent

Job Summary

Seeking a motivated and experienced Personal Lines Agent to join a growing team. This is a full-time, onsite position that offers a dynamic work environment and the opportunity to contribute to the success of a well-established agency specializing in homeowners and other personal lines insurance.

Compensation Package

• Base Salary: $45,000 per year
• Commission Potential: Additional earning opportunities based on performance
• Competitive benefits package, paid time off, professional development opportunities, etc.

Responsibilities

• Engage with clients to provide exceptional customer service and address their insurance needs.
• Focus on selling homeowners and other personal lines insurance policies.
• Work with a quoting team to finalize quotes before presenting them to clients.
• Pass off sold accounts to the appropriate team for ongoing management.
• Maintain a professional and organized approach to daily tasks and client interactions.

Qualifications/Requirements

• Licenses: Must hold a valid 440, 2044, or 220 insurance license.
• Experience: Minimum of 1 year of experience in homeowners insurance.
• Technical Skills: Tech-savvy with the ability to quickly adapt to proprietary software systems.
• Work Environment: Fully onsite.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Customer-focused with a proactive attitude.
  • Ability to work effectively in a team-oriented environment.
  • Detail-oriented and organized.
  • Adaptable and able to thrive in a fast-paced setting.

#LI-DR1

CL Department Leader

Job Summary

Seeking an experienced and dynamic Commercial Lines (CL) Department Leader to oversee and manage a Commercial Lines team. This role is pivotal in ensuring the success of the department by leading a team of professionals, managing a book of business, and handling complex submissions. The ideal candidate will bring a wealth of commercial insurance experience, strong leadership skills, and a commitment to excellence.

Compensation Package

• Salary Range: $120,000 - $170,000 annually (commensurate with experience)
• 401(k): 4% safe harbor contribution
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and professional development opportunities

Responsibilities

• Lead and manage the Commercial Lines team, ensuring high performance and collaboration.
• Oversee a book of business valued at approximately $600,000, with accounts ranging from $1,000 to $700,000.
• Handle both new and renewal business submissions, with a focus on complex cases.
• Provide mentorship and guidance to team members, fostering professional growth and development.
• Ensure the team meets and exceeds client expectations by delivering exceptional service.
• Utilize AMS360 software to manage accounts and streamline operations.
• Collaborate with leadership to develop and implement strategies for department growth and efficiency.

Qualifications/Requirements

• Experience:
  • 8-10 years of commercial insurance experience.
  • At least 2 years of supervisory or management experience.
• Licenses/Designations:
  • CIC, CPCU, or AINS preferred (CISR not required).
• Extensive knowledge of commercial insurance practices and policies.
• Proficiency in AMS360 software.
• Strong analytical and problem-solving skills, with the ability to handle complex submissions.
• Excellent communication and interpersonal skills, with a focus on team leadership and client satisfaction.
• Ability to work in a hybrid environment (4 days in-office, 1 day remote after 90 days).

#LI-AK3