P&C Licensed Customer Service Representative (CSR)
Job Summary
Seeking a dedicated and motivated P&C Licensed Customer Service Representative to provide high-quality service and support to insurance clients. This role focuses on servicing Property and Casualty accounts, handling client inquiries, and supporting ongoing account needs in a fully remote environment.
Responsibilities
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Respond to client inquiries related to insurance policies, coverage, and claims support
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Provide accurate and timely information regarding insurance products and services
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Manage and service assigned client accounts, ensuring records are maintained accurately within agency management software
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Process routine policy changes, endorsements, and documentation requests
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Collaborate with internal team members to support client satisfaction and service standards
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Identify and resolve service issues efficiently and professionally
Qualifications/Requirements
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Holds an active P&C (Property and Casualty) insurance license
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Prior customer service experience within the insurance industry preferred
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Strong verbal and written communication skills
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Ability to work independently in a remote setting
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Comfortable using technology, carrier portals, and agency management software
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Detail-oriented with strong organizational skills
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.
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