Job Title: Commercial Insurance- Agency Client Service Leader

Department: Commercial Insurance

Reports To: Director of Commercial Operations

Location: Atlanta, GA 

Job Summary: The Commercial Client Service Leader is responsible for overseeing and enhancing the client service experience for commercial insurance clients. This role involves managing a team of client service representatives, ensuring the delivery of high-quality service, and maintaining strong relationships with clients and carriers. The ideal candidate will have extensive experience in commercial insurance, exceptional leadership skills, and a passion for client satisfaction.

Key Responsibilities:

1. Team Leadership and Development:

   • Lead, mentor, and develop a team of client service representatives ranging from 30-40 employees. 
   • Conduct regular team meetings and performance reviews.
   • Implement training programs to ensure team members are knowledgeable about products and services.

2. Client Relationship Management:

   • Serve as the primary point of contact for high-value commercial clients.
   • Develop and maintain strong, long-term relationships with clients.
   • Address and resolve client inquiries, concerns, and complaints promptly and effectively.

3. Operational Excellence:

   • Oversee the day-to-day operations of the client service team.
   • Ensure all client interactions are documented accurately in the CRM system.
   • Monitor and analyze team performance metrics to identify areas for improvement.

4. Strategic Planning and Execution:

   • Develop and implement strategies to enhance client satisfaction and retention.
   • Collaborate with other departments to ensure seamless service delivery.
   • Stay informed about industry trends and best practices to drive continuous improvement.

5. Carrier Relationship Management:

   • Manage and strengthen relationships with insurance carriers.
   • Negotiate terms and conditions with carriers to ensure the best outcomes for clients.
   • Stay updated on carrier offerings and changes in the market.

6. Account Management:

   • Oversee the quoting and placement of commercial insurance accounts.
   • Ensure accurate and timely processing of renewals, endorsements, and claims.
   • Provide strategic solutions to meet clients' insurance needs.

Qualifications:

• Bachelor's degree in Business, Finance, or related field.
• Minimum of 10 years of experience in commercial insurance, Prior Leadership experience 
• Strong knowledge of commercial insurance products and services.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to lead and develop a high-performing team.
• Proficiency in CRM software and Microsoft Office Suite.
• Professional designations (e.g., CIC, CPCU) preferred.

Skills and Competencies:

• Client-focused mindset with a passion for delivering exceptional service.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively in a team environment.

Working Conditions:

• Office environment with occasional travel to client sites and industry events.
• Regular business hours with flexibility for additional hours as needed.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Professional development opportunities.
  
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Job Summary
We are seeking a highly skilled and motivated Commercial Insurance Department Manager to join our team. The successful candidate will oversee and manage the commercial insurance department, ensuring the efficient and effective operation of the team. This role requires a hands-on approach to leadership and a strong understanding of commercial insurance products and industry regulations.

Responsibilities
- Lead and manage a team of commercial insurance professionals, providing guidance, support, and training as needed
- Develop and implement departmental strategies and goals to drive business growth and client satisfaction
- Oversee a team of account managers in the Workers' Compensation renewal department
- Foster strong relationships with clients, brokers, and insurance carriers to promote business development and retention
- Stay up-to-date with industry trends, market conditions, and regulatory changes to inform decision-making and strategy development
- Collaborate with other department managers and senior leadership to ensure seamless integration and alignment of business objectives
- Monitor department performance and KPIs, identifying and addressing areas for improvement and development

Qualifications/Requirements
- Bachelor's degree in business, insurance, or related field; advanced degree or professional certifications are a plus
- An active P&C (Property & Casualty) license is required
- Proven experience in commercial insurance, including underwriting, pricing, and risk management
- Strong leadership and management skills with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal abilities, with the capacity to build and maintain relationships with clients and stakeholders
- In-depth knowledge of commercial insurance products, regulations, and market dynamics
- Previous Workers' Compensation experience is required
- Proficiency in industry-specific software and tools
- Preferred Agency Management System experience: AMS360
- Strategic thinking and problem-solving skills, with the capacity to drive innovation and change within the department

Compensation Package
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $150K-$200K (based on experience).
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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