Sales Manager

Job Summary

Seeking a highly motivated and experienced Sales Manager to join a dynamic team. This is an onsite role, offering an exciting opportunity to lead and grow a team of sales professionals in a fast-paced, high-volume call center environment. The ideal candidate will have a strong background in personal lines insurance, hold a 220 license, and possess exceptional leadership and strategic management skills.

Compensation Package

• Competitive base salary
• Performance-based bonus structure
• Comprehensive benefits package

Responsibilities

• Oversee and manage a team of ~15 sales agents.
• Monitor and analyze key performance indicators (KPIs) to ensure team success and identify areas for improvement.
• Develop and implement effective sales strategies to drive performance and achieve business goals.
• Recruit, hire, and onboard new team members to support team growth.
• Provide ongoing training, coaching, and mentorship to enhance team performance and professional development.
• Collaborate with leadership to align sales strategies with overall company objectives.
• Ensure a high level of customer satisfaction by maintaining quality standards in all sales interactions.

Qualifications/Requirements

• Active 220 insurance license is required.
• Proven experience in personal lines insurance, with a strong understanding of the industry.
• Demonstrated success in a management role, preferably in a high-volume call center environment.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a sales team.
• Strong analytical skills to monitor KPIs and implement data-driven strategies.
• Excellent communication and interpersonal skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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Partner Services Team Lead

Job Summary
The Partner Services Team Lead will oversee the daily operations of the customer service team, ensuring high-quality service delivery and adherence to organizational standards. This role focuses on improving customer satisfaction, strengthening retention, and supporting team performance through coaching, training, and performance monitoring.

Responsibilities

• Manage a team of customer service and licensed representatives, including coaching, mentoring, and conducting 1:1 meetings.
• Oversee attendance management by approving and recording paid time off, tracking absences and tardiness, and coordinating schedule adjustments.
• Handle escalated and complex customer issues, including direct interaction with policyholders as needed.
• Assist in managing BBB, DOI, and social media complaints, providing timely updates and resolution communication.
• Partner with the Performance Coach to monitor representative productivity and performance metrics.
• Collaborate with trainers to ensure the team remains current on all processes and procedures.
• Motivate team members through daily objectives and recognition systems that encourage productivity.
• Perform additional duties as assigned.

Qualifications/Requirements

• Associate degree required; Bachelor’s degree preferred. (Or 4 years of relevant work experience may be considered in lieu of a degree.)
• Willingness to obtain a Property & Casualty insurance license.
• Prior insurance industry experience (e.g., Claims, Account Executive, or related role) strongly preferred.
• Minimum of 1 year of management or supervisory experience preferred.
• Strong leadership and organizational skills.
• Effective communication, decision-making, time management, and critical thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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