A leading insurance firm is dedicated to providing exceptional service and solutions to its clients. The team of experienced professionals works diligently to ensure claims are handled efficiently and effectively. The company is currently seeking a skilled and motivated Call Center Representative to join their growing team.

Compensation

• $18.00 - $20.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• High school diploma or equivalent required; college degree preferred.
• 2+ years of experience working in a call center environment
• Excellent customer service experience
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using computer systems, including Microsoft Office and CRM software.
• Ability to work flexible hours, including evenings, weekends, and holidays, if required.

Responsibilities

• Answer incoming calls, emails, and chats from customers promptly and courteously.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed and accurate records of customer interactions.
• Follow up on customer inquiries and ensure timely resolution.
• Collaborate with team members and other departments to address customer needs.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge, company updates, and industry trends.

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INDTJG-CTT

We are seeking a detail-oriented and customer-focused Repair Services Consultant to join our client's call center team. In this role, you will be the first point of contact for customers in need of automotive repair support. Your technical knowledge, excellent communication skills, and ability to manage multiple service requests will be key to providing a seamless customer experience.

Compensation

• $22.00 - $26.00/hr.
• Comprehensive health, dental, and vision insurance.
• Paid training and development programs
• Generous paid time off and holidays
• Career Advancement to leadership roles
• Friendly and supportive work environment with opportunities for growth.

Requirements

• Automotive repair knowledge or experience working in a service-related position required
• Previous experience in a call center or customer service role a plus
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and stay calm under pressure

Responsibilities

• Respond to inbound calls from customers regarding vehicle service and repair needs
• Guide customers through repair processes, timelines, and next steps
• Coordinate with service shops, mechanics, and vendors to ensure timely repair scheduling and status updates
• Educate customers on coverage, repair options, and service expectations
• Document all interactions in internal systems accurately and thoroughly
• Assist with follow-up communication, including estimates, authorizations, and service completions
• Collaborate with internal teams to resolve customer concerns or escalations
• Maintain a high level of professionalism and empathy in a high-volume call center environment

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INDTJG-CTT

About the Role:

We are seeking a motivated and results-driven Insurance Sales Agent to join our dynamic call center team. In this role, you will engage with potential customers via inbound and outbound calls, providing them with tailored insurance solutions. If you thrive in a fast-paced environment, enjoy helping customers, and have a passion for sales, we want to hear from you!

COMPENSATION:

• $18.00/hr. plus uncapped commission (average Agent makes $70,000 - $80,000/year)
• Comprehensive training
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• A supportive and team-oriented work environment.

REQUIREMENTS:

• Must have a Property & Casualty Insurance license
• 1+ years of sales experience, preferably in a call center or high-volume sales environment.
• Strong communication, negotiation, and customer service skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficiency in CRM systems and sales technology.
• Bilingual (Spanish/English) a plus but not required.

RESPONSIBILITIES:

1. Handle inbound sales calls to prospective customers.
2. Assess customer needs and recommend appropriate auto insurance policies.
3. Explain coverage options, policy features, and benefits in a clear and compelling manner.
4. Overcome objections and close sales efficiently while maintaining compliance with state regulations.
5. Build rapport and maintain long-term client relationships.
6. Meet and exceed individual and team sales goals.
7. Process applications, verify customer information, and ensure accurate documentation.
8. Stay informed about industry trends, underwriting guidelines, and policy changes.

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INDTJG-CTT

ABOUT US:

The Jonus Group is a specialized insurance staffing firm that connects top talent with industry-leading clients. We are seeking an experienced Customer Service/Call Center Representative to join our client’s team. In this role, you will be the first point of contact for policyholders, claimants, and clients, providing exceptional customer service while handling inquiries, claims, and policy information. 

COMPENSATION:

• $18.00 - $21.00/hr. based on experience
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.

REQUIREMENTS:

• Associate's or Bachelor’s degree required
• Minimum of 1 year of experience working in a customer service role
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage a high-call volume efficiently in a fast-paced environment.
• Bilingual skills (e.g., English/Spanish) are a plus.

RESPONSIBILITIES:

1. Answer incoming calls and respond to customer inquiries regarding insurance policies, claims, and billing.
2. Provide accurate information and resolve customer concerns efficiently and professionally.
3. Process policy changes, endorsements, and claims documentation.
4. Escalate complex issues to the appropriate department as needed.
5. Maintain detailed and accurate records of customer interactions in the system.
6. Ensure compliance with company policies and industry regulations.
7. Meet or exceed call center performance metrics, including call handling time and customer satisfaction scores.

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INDTJG-CTT

We are seeking a dedicated Customer Service Representative The ideal candidate will provide exceptional phone customer service for insureds, agents, and internal company personnel, ensuring First Class customer service is maintained at all times.

Responsibilities

• Complete customer transactional requests within applicable policies and identify opportunities requiring a transfer to another area.
• Respond to customer questions accurately, demonstrating expertise and knowledge of products and processes.
• Actively listen to customer issues or questions, showing interest and displaying empathy for the caller’s situation.
• Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources/tools.
• Report discrepancies in procedures and policy details to management, as necessary.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent.
• 1-3 years of related experience and/or training, agency experience preferred.
• Some college or post-secondary training in business operations or insurance is strongly preferred.
• Experience using Microsoft Office products.
• Detail-oriented with good interpersonal and problem-solving skills.
• Flexible and able to adapt in a changing business environment with minimum supervision.
• Willingness to work flexible schedules to support multiple time zones.
• Strong communication, organizational, and teamwork skills.

Day-to-day

• Provide phone customer service for insureds, agents, and internal company personnel.
• Perform different policy level transactions (e.g., cancellations, policy changes) as instructed and within level of authority.
• Participate in team projects as instructed and necessary to maintain First Class customer service.

Benefits

• Competitive salary range of $45,000-$48,000/year.( DOE)
• Opportunity for career growth and development.
• Comprehensive benefits package.

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