ABOUT US:

The Jonus Group is a specialized insurance staffing firm that connects top talent with industry-leading clients. We are seeking an experienced Customer Service/Call Center Representative to join our client’s team. In this role, you will be the first point of contact for policyholders, claimants, and clients, providing exceptional customer service while handling inquiries, claims, and policy information. 

COMPENSATION:

• $18.00 - $21.00/hr. based on experience
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.

REQUIREMENTS:

• Bachelor’s degree or equivalent work experience.
• Minimum of 2 years of experience working in a high-volume call center
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage a high-call volume efficiently in a fast-paced environment.
• Bilingual skills (e.g., English/Spanish) are a plus.

RESPONSIBILITIES:

1. Answer incoming calls and respond to customer inquiries regarding insurance policies, claims, and billing.
2. Provide accurate information and resolve customer concerns efficiently and professionally.
3. Process policy changes, endorsements, and claims documentation.
4. Escalate complex issues to the appropriate department as needed.
5. Maintain detailed and accurate records of customer interactions in the system.
6. Ensure compliance with company policies and industry regulations.
7. Meet or exceed call center performance metrics, including call handling time and customer satisfaction scores.

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INDTJG-CTT

We are seeking a dedicated Customer Service Representative The ideal candidate will provide exceptional phone customer service for insureds, agents, and internal company personnel, ensuring First Class customer service is maintained at all times.

Responsibilities

• Complete customer transactional requests within applicable policies and identify opportunities requiring a transfer to another area.
• Respond to customer questions accurately, demonstrating expertise and knowledge of products and processes.
• Actively listen to customer issues or questions, showing interest and displaying empathy for the caller’s situation.
• Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources/tools.
• Report discrepancies in procedures and policy details to management, as necessary.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent.
• 1-3 years of related experience and/or training, agency experience preferred.
• Some college or post-secondary training in business operations or insurance is strongly preferred.
• Experience using Microsoft Office products.
• Detail-oriented with good interpersonal and problem-solving skills.
• Flexible and able to adapt in a changing business environment with minimum supervision.
• Willingness to work flexible schedules to support multiple time zones.
• Strong communication, organizational, and teamwork skills.

Day-to-day

• Provide phone customer service for insureds, agents, and internal company personnel.
• Perform different policy level transactions (e.g., cancellations, policy changes) as instructed and within level of authority.
• Participate in team projects as instructed and necessary to maintain First Class customer service.

Benefits

• Competitive salary range of $45,000-$48,000/year.( DOE)
• Opportunity for career growth and development.
• Comprehensive benefits package.

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