Job Description

Agency Operations Manager

Job Summary

Seeking a highly skilled and experienced Agency Operations Manager to lead and optimize a operational processes. This is a pivotal role that will focus on enhancing efficiency, standardizing procedures, and driving innovation within a agency. The ideal candidate will have a proven track record in operations management, a strategic mindset, and the ability to lead a team of account managers effectively.

Compensation Package

• Salary Range: $125,000 - $150,000
• Competitive benefits package, including health insurance

Responsibilities

As the Agency Operations Manager, you will:

• Lead and manage a team of account managers, ensuring adherence to standard operating procedures and best practices.
• Drive the automation of the renewal process to improve efficiency and accuracy.
• Oversee the implementation of an insured portal to enhance client experience and accessibility.
• Standardize insurance proposal formats to ensure consistency and professionalism.
• Develop and execute strategies to improve the agency’s social media presence and digital footprint.
• Collaborate with leadership to identify and implement process improvements across the organization.
• Monitor and evaluate operational performance, providing actionable insights and recommendations.

Qualifications/Requirements

To be successful in this role, you should possess:

• Proven experience in operations management, preferably within an agency or similar environment.
• Familiarity with agency management systems such as Sagitta is a plus but not required.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Exceptional organizational and problem-solving abilities.
• A strategic mindset with a focus on process improvement and efficiency.
• Excellent communication and interpersonal skills.
• Proficiency in leveraging technology and tools to streamline operations.

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