Job Description

Bilingual Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and experienced Bilingual Personal Lines Customer Service Representative (CSR) to join a team. If you are passionate about providing exceptional service and thrive in a supportive and growth-oriented environment, encourage you to apply.

Compensation Package

• Salary: $52,000 - $56,000 annually + commissions
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly.
• Handle remarketing and servicing of existing policies.
• Write new business policies and cross-sell additional products to clients.
• Quote new and renewal business as required.
• Collaborate with the team to ensure client satisfaction and retention.

Qualifications/Requirements

• Licenses: Must hold one of the following Florida insurance licenses: 2-20, 20-44, or 4-40.
• Experience: Minimum of 2-3 years of experience in the Florida insurance market, with familiarity in working with carriers such as Frontline, Chubb, Heritage, and Universal.
• Software Proficiency: Experience with Epic software is required.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Proactive problem-solving skills.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. 

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