• Lead the development, enhancement, and management of commercial lines products to ensure competitiveness and profitability.
• Analyze product performance, market trends, and competitor strategies to identify opportunities for innovation and growth.
• Collaborate with underwriting, actuarial, claims, and distribution teams to align product initiatives with business objectives.
• Partner with regulatory and compliance teams to ensure product filings meet state and federal requirements.
• Manage the product lifecycle from concept to launch, ensuring timely delivery and market adoption.
• Provide strategic direction and mentorship to product management team members.
• Develop business cases and ROI analyses for product changes and enhancements.
• Represent the organization with brokers, agents, and industry stakeholders to promote the carrier’s commercial product portfolio.

• Bachelor’s degree required; advanced degree (MBA, CPCU, or equivalent) preferred.
• 8+ years of product management experience within the P&C insurance industry, with a focus on commercial lines.
• Strong understanding of underwriting, pricing, regulatory requirements, and distribution channels.
• Proven ability to lead cross-functional teams and deliver results in a fast-paced environment.
• Excellent analytical, strategic planning, and project management skills.
• Strong communication, collaboration, and relationship-building abilities.

Claims & Risk Management Support Leader

Job Summary

Seeking an experienced Commercial Lines Claims Manager to lead a specialized support team within a growing Property & Casualty agency. This role is ideal for a claims professional who thrives on problem-solving, guiding clients through complex situations, and collaborating with carriers to achieve successful claim outcomes. As a key leader, you will oversee a small team, serve as a trusted resource for intricate claims advocacy, and contribute to the agency's operational excellence.

Compensation Package

• Base Salary: Up to $96,000, commensurate with experience.
• Benefits: Comprehensive benefits package.

Responsibilities

• Lead and develop a team comprising a Client Resource Coordinator and a Risk Management/OSHA Support Specialist.
• Act as the agency's primary internal expert on complex commercial claims matters.
• Advocate on behalf of clients and collaborate with carriers to resolve challenging claims issues.
• Provide guidance on large-loss, high-severity, and sensitive claims situations.
• Coordinate communication among clients, carriers, producers, and internal stakeholders.
• Oversee claims-related workflows, ensuring timely follow-up and resolution of issues.
• Maintain a high level of client satisfaction throughout the claims process.
• Support process improvement initiatives and contribute to the department's operational efficiency.

Qualifications/Requirements

• Extensive experience in Commercial Lines claims, either within an agency or on the carrier side.
• Proven expertise in handling or supporting large commercial accounts and complex claims scenarios.
• Strong understanding of commercial insurance coverages and claims processes.
• Prior leadership experience or a demonstrated interest in stepping into a leadership role.
• Excellent communication skills for engaging with clients, carriers, and internal teams.
• Industry experience in contractor, manufacturing, transportation, auto dealership, or similar sectors is highly valued.
• Familiarity with Applied Epic or other agency management systems is preferred.

#LI-TA1

Claims Manager, Regulatory Compliance

Our client, a specialized captive insurance organization, is seeking an experienced Claims Manager, Regulatory Compliance to oversee claims management activities while supporting regulatory and compliance requirements across the organization.

The primary focus of this role is claims management and administration. The ideal candidate will come from a traditional insurance carrier, MGA, or TPA environment and have a thorough understanding of the claims lifecycle, insurance policies, coverage, documentation, and claims processes. Experience with captive insurance is a plus, but not required.

This is a hands-on role for an insurance professional who is highly detail-oriented, technically proficient, and an excellent communicator. The Claims Manager will work closely with the Accounting team, policyholders, TPAs, regulators, and other internal and external stakeholders.

The regulatory compliance component of the role primarily involves maintaining relationships and communicating with state insurance regulators and state departments. A strong claims professional with the right communication and relationship-building skills can be successful in this area, as the regulatory component can be learned.

Responsibilities

Claims Management

• Manage and oversee the claims process from initial notice through resolution.
• Receive, document, track, and monitor claims to ensure timely and accurate handling.
• Review claims for completeness, accuracy, and compliance with applicable policy terms and procedures.
• Develop a thorough understanding of policy language and identify potential coverage issues or concerns.
• Coordinate claims investigations and ensure appropriate documentation and information is collected.
• Work closely with policyholders, adjusters, attorneys, TPAs, vendors, and other parties involved in the claims process.
• Manage claims handled internally and coordinate the transition of larger or more complex claims to external TPAs.
• Monitor claim activity, outstanding items, deadlines, reserves, settlements, and payments.
• Maintain complete, accurate, and well-organized claim files and documentation.
• Assist with claim evaluations, reserve updates, settlements, and payment processing as appropriate.
• Escalate complex, disputed, or significant claims to the appropriate internal or external resources.
• Prepare claims reports, summaries, and updates for management and internal stakeholders.
• Work closely with the Accounting team regarding claims, reserves, payments, and related financial information.
• Identify opportunities to improve claims processes, procedures, documentation, and overall efficiency.
• Ensure claims are managed consistently with policy terms, established procedures, and applicable regulatory requirements.

Regulatory Compliance

• Support regulatory compliance activities for captive insurance companies.
• Communicate and maintain strong working relationships with state insurance regulators and state departments.
• Respond to regulatory inquiries and coordinate information requested by regulators.
• Assist with required regulatory submissions, filings, and documentation.
• Support compliance with applicable insurance laws, regulations, internal policies, and procedures.
• Monitor regulatory requirements and assist with implementing necessary changes.
• Maintain accurate and organized regulatory records and documentation.
• Support regulatory examinations, audits, and other compliance-related reviews.
• Coordinate with internal teams, clients, actuaries, accountants, attorneys, and other professional partners as needed.
• Build and maintain positive relationships with regulators and other key stakeholders.

Policy & Documentation

• Prepare, update, and maintain insurance policies and related documentation.
• Assist with policy changes, endorsements, and other policy-related updates.
• Make policy changes and accurately redline policy language and documents using Microsoft Word.
• Review policy and claims documentation for accuracy, completeness, and consistency.
• Prepare and issue insurance policies and reinsurance contracts as needed.
• Maintain organized and accurate records of policy changes and related documentation.

Qualifications/Requirements

• Bachelor’s degree in insurance, business, finance, risk management, or a related field preferred.
• Strong Claims Management experience within a traditional insurance carrier, MGA, TPA, or similar insurance environment.
• Thorough understanding of the claims lifecycle and claims management process.
• Experience with P&C and/or Excess & Umbrella insurance strongly preferred.
• Captive insurance experience is a plus, but not required.
• Experience working with insurance policies and understanding policy language, coverage, and policy changes.
• Ability to make policy changes and confidently redline policy documents in Microsoft Word.
• Strong understanding of insurance terminology and processes.
• Excellent attention to detail and strong organizational skills.
• Exceptional written and verbal communication skills.
• Strong interpersonal and relationship-building skills, particularly when working with regulators, clients, and external partners.
• Strong technical proficiency and comfort working with Microsoft Office and insurance-related systems.
• Ability to manage multiple claims, deadlines, and priorities in a fast-paced environment.
• Strong judgment, problem-solving, and decision-making skills.
• Ability to work independently, take ownership of responsibilities, and follow through on commitments.
• Professional insurance designation such as CPCU or similar is a plus.

Compensation Package

• Base salary: $150,000 – $180,000 + bonus opportunities

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-ET1

Claims Account Manager

Job Summary

Seeking a highly skilled and experienced Claims Account Manager to join a team. This role is a critical part of organization, responsible for managing claims processes and ensuring exceptional service to our clients. The ideal candidate will have a strong background in claims handling, particularly in the construction sector, and possess the ability to work independently with minimal training. This position offers an exciting opportunity to potentially lead and manage the claims department.

Compensation Package

• Salary Range: $70,000 - $100,000 (commensurate with experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Manage claims processes for a diverse portfolio of accounts, with a focus on construction (40%) and middle-market businesses
• Advocate for clients by working directly with companies and adjusters to resolve claims efficiently and effectively
• Provide exceptional customer service and maintain strong client relationships
• Handle non-licensed administrative tasks as needed
• Utilize AMS 360 software to manage claims and related documentation
• Collaborate with other team members and leadership to ensure seamless operations within the claims department
• Potentially lead and manage the claims department, providing guidance and support to team members

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) Broker's License (required or must be obtained within 6 months)
• Experience: Minimum of 5 years in claims handling, preferably within an agency or as a claims adjuster; experience with larger accounts is a plus
• Technical Skills: Proficiency in AMS 360 software
• Knowledge: Familiarity with New York State labor laws and claims processes, particularly in the construction sector
• Soft Skills:
  • Strong personality with the ability to be firm, direct, and understanding
  • Excellent communication and negotiation skills
  • Ability to work independently with minimal supervision
  • Strong organizational and time-management skills
  • Problem-solving mindset with a client-focused approach

#LI-AS3

Senior Coverage & Complex Claims Manager | Major Case - Commercial / General Liability

Hybrid Schedule: 3 days in-office
Target Base Salary Range: $150K - $180K
Bonus: Up to 10% target bonus

Multiple office locations available across major U.S. markets.

A leading commercial insurance carrier is seeking a Senior Coverage & Complex Claims Manager to manage high-exposure general liability, auto liability, trucking, professional liability, umbrella, and excess claims handled by third-party administrators.

This is a coverage-intensive, highly visible role focused on major-case strategy, long-tail coverage, bad-faith exposure, civil remedy matters, TPA oversight, and severe claim outcomes. The role has no direct reports but oversees claim strategy, TPA activity, and communication with internal business partners.

Key Responsibilities

• Manage complex general liability, auto liability, trucking, professional liability, umbrella, and excess claims, typically involving $500K+ exposures and an active caseload of ~65 - 70 claims.
• Handle high-severity casualty claims involving asbestos, chemical substances, environmental exposures, construction, trucking, product liability, professional liability, long-tail coverage, and related complex risks.
• Evaluate coverage, liability, damages, reserves, litigation strategy, claim resolution options, and settlement dynamics.
• Handle major-case claims involving complex coverage, bad-faith exposure, civil remedy issues, class actions, long-tail exposure, and coverage disputes.
• Work with TPAs, claim professionals, underwriting, legal, operations, and internal stakeholders to support timely and effective claim handling.
• Provide technical coverage and claim guidance to internal teams and business partners.
• Develop claim-resolution strategies that support strong technical outcomes, customer service, and business objectives.
• Maintain strong claim diary management, including timely follow-up, documentation, action plans, reserve reviews, coverage updates, and resolution milestones.
• Travel up to approximately 10%, as needed.

Required Experience

• Juris Doctor required.
• 10+ years of experience handling complex commercial casualty claims, insurance defense, coverage litigation, bad-faith claims, or coverage counsel matters.
• Experience with high-severity claims involving $500K+ exposures, major-case handling, multi-jurisdictional issues, class actions, civil remedy matters, and complex settlement dynamics.
• Strong coverage analysis experience, including coverage disputes, long-tail exposure, unsupported insurance claims, and bad-faith risk.
• Experience with one or more of the following: trucking, construction, product liability, emergency services, medical professional liability, asbestos, environmental, chemical exposure, general liability, auto liability, umbrella, or excess claims.

Preferred Experience

• TPA oversight or management of TPA-handled claims.
• Middle-market claim experience.
• Prior in-house counsel, general counsel, coverage counsel, claim counsel, or law firm coverage litigation experience.
• Guidewire experience.

Skills and Attributes

• Ability to communicate with technical credibility across claims, coverage, legal, underwriting, leadership, and business teams.
• Maintain strong claim diary management, including timely follow-ups, documentation, reserve reviews, coverage updates, and resolution milestones.
• Deep negotiation, analytical, problem-solving, writing, and verbal communication skills.
• Able to process complex information, identify key issues, and communicate clear recommendations.
• Comfortable leading strategic claim discussions and making sound, cost-effective recommendations.
• Exceptional collaboration, influence, listening, and relationship-management skills.
• Able to work independently and in a collaborative team environment.
• Adaptable in a fast-paced claims environment.
• Strong Microsoft Excel, PowerPoint, and Word skills.
• Service-oriented approach with internal and external customers.

Ideal Background: Strong fit for candidates coming from a commercial carrier, claim counsel, coverage counsel, general counsel, insurance defense, or coverage litigation background with experience handling high-severity carrier claims.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-JW3