Systems Administrator

Job Summary

Seeking an experienced Systems Administrator to support and enhance its core insurance technology platform. This hands-on role combines system administration, application configuration, SQL reporting, integrations, and technical support. The ideal candidate will have direct experience with Vertafore MGA Systems / IMS and a passion for collaborating across technical and business functions to improve systems, streamline processes, and support daily operations.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

Responsibilities

• Administer, configure, maintain, and support the Vertafore MGA Systems / IMS platform.
• Troubleshoot application issues, manage system updates, and implement enhancements.
• Develop SQL queries, reports, and data extracts to support business operations.
• Support API integrations, data mapping, and connectivity with third-party applications.
• Assist with system implementations, testing, upgrades, and configuration changes.
• Investigate data discrepancies and improve data accuracy and system reliability.
• Collaborate with business stakeholders to gather requirements and deliver technical solutions.
• Identify opportunities to automate processes and improve operational efficiency.
• Coordinate with software vendors to resolve technical issues.
• Maintain system documentation and support ongoing application improvements.

Qualifications/Requirements

Required:

• Direct hands-on experience with Vertafore MGA Systems / IMS is required.
• Proven experience administering, configuring, supporting, or developing within the IMS platform.
• Strong SQL skills, including querying, reporting, and data troubleshooting.
• Experience with APIs, web services, or application integrations.
• Background supporting insurance technology applications, preferably within an MGA, wholesale brokerage, or specialty insurance environment.
• Understanding of insurance business processes and policy administration workflows.
• Experience troubleshooting business-critical applications in production environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate with technical and business teams.

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Systems Analyst

Job Summary

Seeking a motivated and technically curious Systems Analyst to provide support across business systems, data, applications, and technology processes. This position offers the potential for long-term growth and is well suited for an early-career professional looking to expand their technical expertise and take on increasing responsibility.

The Systems Analyst will support business applications, reporting, system integrations, process improvements, and general technology initiatives. The ideal candidate brings strong technical aptitude, SQL proficiency, problem-solving skills, and a willingness to learn new systems and technologies.

Responsibilities

• Administer and support business applications, including system maintenance, user assistance, troubleshooting, and process enhancements.

• Use SQL and other reporting tools to retrieve data, develop custom reports, analyze information, and improve business visibility.

• Identify opportunities to improve or automate business processes through technology-driven solutions.

• Coordinate with external technology vendors to troubleshoot issues and facilitate system support.

• Provide general support for cloud-based applications and internal business systems.

• Assist with the maintenance and support of phone and VoIP systems.

• Support system integrations and data feeds using XML, SQL, and related technologies.

• Assist with technology-related aspects of SOC 1 compliance processes.

• Perform programming, scripting, and other technical tasks as needed.

• Troubleshoot technical issues and collaborate with internal stakeholders to develop effective solutions.

• Continuously develop knowledge of business applications, systems, and technology processes.

Qualifications/Requirements

• Proficiency in SQL.

• Strong technical aptitude and problem-solving skills.

• Experience with data analysis and reporting.

• Ability to learn, administer, and support business applications.

• Familiarity with cloud-based software and applications.

• Exposure to XML, system integrations, or data feeds is preferred.

• Programming or scripting experience is beneficial.

• Strong communication and organizational skills.

• Ability to coordinate effectively with technology vendors and internal stakeholders.

• Proactive approach with a willingness to learn and take on additional responsibilities.

Compensation Package

• Salary Range: $80,000 – $100,000 annually, depending on experience.

• Competitive benefits package.

• Professional development and growth opportunities.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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